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| Terms and Condition for Online Payment |
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User Policy of SHPL
Visa & Master Card payments are processed through an online payment gateway system.
If the payment for your booking on the credit card is declined for some reason, alternate payment instructions must be received 48 hours prior to the time of your departure; else, your booking is liable to be cancelled. Confirmation of services, is subject to availability. In such instances, Serene Holidays (Pvt) Ltd. (SHPL) reserves the right to find alternative options which are similar or of a higher category. In such cases, SHPL will notify the customer 24 hours from the time the payment has been received.
Transaction confirmation
You should not take any action based on information on the Website until you have received a confirmation of your transaction. In case of confirmations to be received by email, if you do not receive a confirmation of your transaction within 2 working days, first look into your "spam" or "junk" folder to verify that it has not been misdirected, and if still not found, please contact our customer care hotline.
Amendment and Cancellation policy
Cancellation of bookings will be subject to cancellation, bank and administrative charges. Cancellation of bookings will not be accommodated within a time frame of 7 days prior to the commencement of the Tour.
To amend your booking, please, contact Customer Care hotline , indicating your reference number. SHPL reserves the right to accept / decline amendment requested by customers.
Refunds
Payments received via our payment gateway using valid credit cards, will be refunded back to the originated card only. This will be subject the above mentioned cancellation and amendment policy.
The above mentioned cancellation process and refund processing time may vary from case to case.
SHPL reserves the right to add, alter, modify, withdraw all or any of the Terms and Conditions or replace, wholly or in part, the program by any other program, whether similar to this program or not or withdraw it altogether without any prior notice.
In case of dispute with any party, SHPL’s decision will be binding and final.
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Serene Holidays Pvt. Ltd 204, Accord Commercial Complex,
Opp. Station, Goregaon (E).,
Mumbai - 400 063
India.
"Office Phone Numbers"
Telephone : +91-22-4210 5210
Telefax : +91-22-4210 5200
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